Selix turns every missed call into a tracked, timed, resolved ticket — with zero apps for guests.
During peak check-in hours, front desk calls go unanswered. Guests assume nothing will happen — and they're right.
73% of issues still get resolved manually — with no record, no SLA, and no accountability when something goes wrong twice.
34% of negative reviews on Booking.com and Google cite slow or ignored maintenance requests — a fixable problem left unfixed.
"The geyser was broken since morning and no one told me when it'd be fixed."— Guest review, hill station property · Booking.com · ★★☆☆☆
Guests don't need an app. Staff don't need training. You get a live audit trail.
A printed QR code in every room opens a mobile-first category menu. One tap to raise a request — no login, no app, no friction.
The right team member gets a WhatsApp or push alert instantly. SLA clock starts ticking. Escalation triggers if no action in time.
Management sees resolution times, repeat-issue clusters, and team performance — every Monday morning, automatically.
Some platforms only show the Google review link to happy guests. We show both options — always. Because honest feedback makes better hotels.
No per-user fees. No setup charges. Scales with your property, not against it.
✓ First 10 rooms get free printed QR stands — included with any plan on sign-up.
"Geyser complaints in winter were killing our Booking.com rating. Selix cut our maintenance response time from 40 minutes to 9. Our ratings went from 7.6 to 8.9 in two months."
"We had no idea Room 12 had 6 issues in a single month. Selix showed us the cluster map on Monday morning — we replaced the geyser before the third complaint."
"Deepak used to miss 3–4 calls every single day in peak season. Now every request is tracked, acknowledged, and resolved — with a timestamp. No arguments."
Restricted access — authorised personnel only
| Category | Ack (min) | Resolve (min) | Escalates To |
|---|
| Name | Role | Status | |
|---|---|---|---|
| Kapil | kapil@zostelkufri.com | Owner | Invite pending |
| Shivam | shivam@zostelkufri.com | Owner | Invite pending |
| Deepak | deepak@zostelkufri.com | Receptionist | Invite pending |
Add this record in Cloudflare DNS for civicrate.in:
Once DNS propagates, kufri.civicrate.in will serve the Selix app. Render custom domain is already registered — just needs the CNAME.